Legal policies


Acceptance of terms:

Before buying any Tonello's product, you must agree to the following terms and conditions. Before downloading any material from Tonello's website or before buying our software products, please read the following terms and conditions carefully. Specific note for the available software:
Any software made available for download is protected by Tonello's copyright. Any reproduction and redistribution of Tonello's files is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Exclusion of refunds:

The purchase of downloadable products gives NO entitlement to refund. 
Customers are advised to carefully evaluate the software before purchasing it. Technical support is available via e-mail after the purchase. The addresses are listed on the support page of the site.
Online orders programmed to access the download may not be cancelled. We do not accept any claim for the loss of direct online connections provided to download the order. There are no exceptions to this cancellation clause. Fraudulent online transactions, fraudulent online transactions claims, fraudulent expenses with credit cards or fraudulent claims:
The prices shown on the site are retail prices. Successful or failed attempts, aimed at altering the amount you pay for a product, are fraud and will be pursued by our legal department. Tonello reserves the right to inform the manager of payments of any attempted fraudulent transaction.
All requests for the cancellation of expenses will be investigated by our technical and legal departments. Any fraudulent claim about unauthorized use of your credit card will be reported to the credit card issuer. Such report could result in the cancellation of services related to the card, the inclusion of negative notes in the personal credit profile and create possible criminal charges that can be used against the concerned person.

Product distribution:

After filling in the formal order, you will receive an e-mail from us (usually within 5 minutes), which confirms the order and details. The customer is responsible for the correctness and functionality of the e-mail address provided. If, due to a typing error, the order module contains an invalid e-mail address, please contact us via the e-mail addresses provided on the support page of the site.
If you do not receive confirmation of your order, please contact us.

Use of software:

Copying, reproduction or redistribution of the files is expressly prohibited.

Legal notices:

The information on this website is provided on an "as is" basis, without warranties of any kind, express or implied, including those of merchantability and fitness for a particular purpose. Tonello makes no warranties or representations as to the accuracy or completeness of the information.
In no event shall Tonello be liable for any incidental or consequential damages, loss of profits or loss of data, or any indirect damages, even if Tonello has been advised of the possibility of such damages.

Company contacts:

It is possible to contact the company support or customer service, by sending an e-mail to the address given on the support page of the website.

All rights reserved:

Tonello reserves the right to change these Terms and Conditions and other rules, in its discretion and for the customer who is deemed to be abusing the terms, conditions and rules. Any revision or obligation will be binding and effective immediately upon revisions of terms, conditions and rules being posted on the website(s). The customer agrees to examine our sites, including the current version of our terms and conditions.
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